Difficult Conversations & Conflict Management For Leaders
Published 6/2026
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 37m | Size: 323.56 MB
Master difficult conversations, conflict resolution, employee accountability, and workplace communication.
What you’ll learn
Recognize and overcome the leadership habits that cause difficult conversations to be delayed or avoided.
Prepare for challenging workplace conversations using a simple, repeatable framework.
Deliver clear, direct, behavior-based feedback without damaging trust or relationships.
Respond confidently to emotional reactions, including tears, defensiveness, anger, and silence.
Resolve workplace conflict using practical mediation and conflict-management techniques.
Conduct accountability conversations related to performance, attendance, deadlines, and workplace behavior.
Navigate high-stakes discussions involving promotions, compensation, layoffs, restructuring, and organizational change.