Modern It Service Management 4 Foundation || Updated ||
Published 6/2026
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 1h 15m | Size: 1.21 GB
Build High-Performance IT Services, Creating Value Through Service Management, Service Value Chain and Value Creation.
What you’ll learn
Understand the purpose, structure, and key components.
Explain the concepts of value, value co-creation, outcomes, outputs, and service relationships.
Differentiate between products, services, and service offerings within modern service management environments.
Identify and apply the Four Dimensions of Service Management.
Describe the architecture and purpose of the Service Value System (SVS).
Explain the role of governance and continual improvement within the Service Value System.
Apply the Guiding Principles to real-world service management scenarios.
Understand how to focus on value, collaborate effectively, and promote organizational visibility.
Learn how to think and work holistically while simplifying and optimizing service operations.
